Return & Refund Policy

We want you to be happy with your OVEDAA order. This policy explains cancellations, returns, replacements and refunds. It should be read with our Terms of Sale and Shipping Policy. Nothing here limits your rights under Indian consumer law.

You can cancel an order before it is dispatched by contacting us at [support email] with your order number. We will confirm the cancellation and refund the amount paid.

Once an order has shipped it cannot be cancelled, but you may be able to return it under section 3 or 4.

You can request a return, replacement or refund within [X days] of delivery if:

• the item arrived damaged, leaking, tampered with or with a broken seal;
• you received the wrong item or a missing item;
• the item has expired or has a manufacturing defect; or
• [any other eligible reason the business chooses to offer].

Please keep the product, packaging and invoice until your request is resolved.

For hygiene and safety reasons, personal care products that have been opened, mixed or used generally cannot be returned unless they arrived damaged or defective, or are otherwise covered by section 3. [Confirm and list any other exclusions, e.g. sale or gift items.]

We cannot accept returns for a change of mind or for a reaction that could have been identified by following the patch-test advice on the pack. If you have an adverse reaction, stop using the product, seek medical advice if needed and contact us so we can look into it.

• Email [support email] (or use our Contact page) within [X days] of delivery with your order number, the item(s) concerned and a short description of the problem.
• For damaged, wrong or defective items, include clear photos of the product, the packaging and the shipping label.
• We will review your request and reply within [X business days] to confirm whether it is approved and what happens next.

If we ask you to send the product back, we will either arrange a reverse pickup where available or give you return instructions. For approved returns because of our error (damaged, wrong or defective items) we cover the return shipping. [State who pays return shipping in other cases.]

Please pack the item securely with all original packaging. Returned items are checked on receipt before a refund is issued.

For approved requests we will offer a replacement where stock allows, or a refund. If you prefer a refund and the item qualifies, we will refund you.

If only part of an order is affected, we refund only the affected items and, where applicable, a proportionate part of any discount or shipping fee. [Confirm shipping fee treatment.]

Refunds are made to the original payment method (for example the UPI account, card or bank account you paid with). We cannot refund to a different method.

Once a refund is approved we start it within [X business days]. After that, your bank or payment provider usually takes [5–7 business days] to show the credit; timelines depend on them.

You will receive a message with the refund amount and reference when it is initiated. If you have not received the money after the expected time, contact us with your order number and we will trace it with our payment provider.

If money was deducted but your order was not confirmed, please do not pay again. We reconcile payments with our payment provider. Where an order is not confirmed, the amount is returned to the original payment method; this usually happens automatically within [X business days].

If you were charged twice for one order, contact us and we will refund the extra payment.

[If cash on delivery is offered, explain how refunds are made, e.g. by bank transfer or UPI after verification, or delete this section.]

If your order is returned to us because of a failed delivery, we will contact you to re-ship or cancel. If cancelled, we refund the amount paid [less shipping charges, if applicable].

[registered business name], [registered business address]. Email: [support email]. Phone: [customer-care number]. Hours: [business hours]. For unresolved complaints, see our Grievance Redressal page.