Draft for legal review. This text is a starting point, not legal advice. Highlighted [items] must be completed by the business, and a qualified lawyer should review it before launch.
1. Where we deliver
OVEDAA currently ships to addresses within India only. Delivery is available to PIN codes served by our courier partners. Enter your PIN code on a product page or at checkout to check availability.
We do not currently ship internationally.
2. Order processing
We start processing your order once your payment is confirmed. We aim to dispatch orders within [X business days] of confirmation.
Orders placed on Sundays, public holidays or after [cut-off time] are processed on the next working day.
3. Delivery timelines
Estimated delivery timelines depend on your PIN code and are shown at checkout. Typical delivery is [X–Y business days] after dispatch.
Timelines are estimates, not guarantees. Delays can happen due to weather, strikes, public holidays, remote locations or other events outside our control.
4. Shipping charges
Shipping charges, if any, are shown at checkout before you pay.
Free shipping: [free shipping threshold and any conditions].
5. Order tracking
When your order ships, we will send you a tracking link by [email / SMS / WhatsApp]. You can also check your order on our Track Order page using your order number.
Tracking information is provided by our courier partner. Scan updates may take some hours to appear.
6. Delivery attempts and address accuracy
Please make sure your address, PIN code and mobile number are correct. The courier may contact you to confirm delivery.
If delivery fails after [X] attempts, or the address is incorrect or incomplete, the parcel may be returned to us. In that case we will contact you to re-ship (extra shipping charges may apply) or cancel and refund as described in our Return & Refund Policy.
7. Damaged, missing or wrong items
Please check your parcel when you receive it. If it arrives damaged, tampered with, incomplete or with the wrong item, contact us within [X days] of delivery at [support email] with your order number and clear photos of the item and packaging.
We will review the issue and offer a replacement or refund where appropriate.
8. Delayed or lost parcels
If your parcel has not arrived within [X days] of the estimated delivery date, contact us. We will investigate with the courier and, if the parcel is confirmed lost, send a replacement or refund.
9. Cash on delivery
[State whether cash on delivery is offered, any fee, and any order value limits, or delete this section.]
10. Contact us
[registered business name], [registered business address]. Email: [support email]. Phone: [customer-care number]. Hours: [business hours].