Terms of Sale

This website is operated by [registered business name] ("OVEDAA", "we", "us"), [registered business address]. Contact: [support email]. [GSTIN / CIN / other registration details].

By using this website or placing an order you agree to these terms, our Privacy Policy, Shipping Policy and Return & Refund Policy. If you do not agree, please do not use the site.

You must be at least 18 years old, or use the site under the supervision of a parent or guardian, to place an order.

We try to describe our products, ingredients and images accurately. Colours, textures and packaging may differ slightly from what you see on screen, and batches of plant-based products can vary naturally.

Product content is general information. It is not medical advice and does not replace advice from a doctor or other qualified professional.

Please read the ingredients, directions and warnings on each product page and pack before use.

• Products are for external use unless clearly stated otherwise.
• Do a patch test before first use and stop using a product if irritation occurs.
• Keep out of reach of children.
• If you are pregnant, have a skin condition or allergies, or are unsure, consult a doctor before use.

All prices are in Indian Rupees (INR) and include applicable GST unless stated otherwise. Any shipping charges are shown before you pay.

If we discover a pricing or description error after you order, we may cancel the order and refund you in full, or contact you to confirm before shipping.

Placing an order is an offer to buy. An order is confirmed only after we receive verified payment and send you a confirmation. We may decline or cancel an order, for example for stock issues, pricing errors, suspected fraud or delivery restrictions; if we do after payment, we will refund you.

Product availability can change. Quantities may be limited per order.

Payments are processed securely by our payment partner [Cashfree Payments India Pvt. Ltd. or confirmed provider]. Available methods are shown at checkout. We do not store your card, UPI PIN or net-banking credentials.

Your order is marked paid only after the payment provider confirms the transaction to us. If money is deducted but the order does not confirm, do not pay again; contact us and we will reconcile the payment.

See our Shipping Policy for dispatch, delivery timelines, charges and what to do about delayed or damaged parcels.

You can request cancellation before your order is dispatched by contacting us with your order number. Once shipped, an order cannot be cancelled but may be eligible for return under our Return & Refund Policy.

Refunds are made to the original payment method, subject to the timelines in the Return & Refund Policy. [Returns eligibility, e.g. opened cosmetic and hygiene items, to be set by the business.]

All content on this website, including the OVEDAA name, logo, text, images and design, belongs to [registered business name] or its licensors and is protected by law. You may not copy, reproduce or use it commercially without our written permission.

If you submit a review or other content, you confirm it is your own, honest and lawful, and you give us a non-exclusive, royalty-free licence to display it on our website and marketing. We moderate reviews and may decline or remove content that is abusive, misleading or unlawful.

You agree not to misuse the site, attempt unauthorised access, interfere with its operation, scrape it at scale, or use it for unlawful purposes.

To the fullest extent permitted by law, we are not liable for indirect or consequential loss arising from use of the site or products. Our total liability for any claim relating to an order is limited to the amount you paid for that order.

Nothing in these terms limits any right you have as a consumer under Indian law, or any liability that cannot lawfully be limited.

These terms are governed by the laws of India. Courts at [city, state] have jurisdiction, subject to any rights you have under consumer protection laws to approach consumer forums available to you.

Complaints can be sent to our Grievance Officer, whose details are on our Grievance Redressal page.

We may update these terms from time to time. The version and effective date at the top of this page will change, and the terms in force when you place an order apply to that order.